NEXA Distribution Ltd supplies business customers only, including retailers, distributors, importers, exporters, online marketplace sellers and other verified trade buyers.
Clear answers for trade accounts, wholesale pricing, orders, UK delivery, international exports and marketplace sellers.
NEXA Distribution Ltd supplies business customers only, including retailers, distributors, importers, exporters, online marketplace sellers and other verified trade buyers.
Buyers should be able to provide valid business or trading details suitable for account verification. Additional documents may be requested depending on the country, order value or product category.
Applications are reviewed manually. Approval depends on the completeness of the information and any verification checks required for the business.
Yes. NEXA may suspend, reject or restrict an account where verification is incomplete, information is inconsistent, payment or compliance risk is identified, or the account is not being used for legitimate B2B purchasing.
The standard UK minimum order value is £3,000 excluding VAT unless a written quotation, offer or proforma invoice states otherwise.
Export minimums can vary by market, product group and logistics method. The current commercial requirement shown on a quotation or proforma invoice will apply to the order.
Unless specifically stated otherwise, NEXA wholesale pricing is shown on a trade basis and VAT is added where legally applicable.
No. VAT treatment depends on the product and transaction. Some goods may be standard-rated, zero-rated or otherwise treated under applicable UK VAT rules.
Yes. Wholesale pricing and availability can move with supplier costs, exchange rates, promotions, stock position and manufacturer changes. The confirmed proforma invoice is the commercial reference for an accepted order.
Approved buyers can submit an order through the website workflow or send the required product references and case quantities to the NEXA sales or order team.
NEXA is a B2B wholesaler. Products are normally supplied in case, carton, pallet or agreed wholesale quantities rather than as retail single units.
The order is reviewed for stock, pricing, quantities, delivery requirements and buyer details. NEXA then confirms the order commercially, normally by proforma invoice or written confirmation.
No. Website submission is a wholesale order request. Final acceptance is subject to NEXA review, stock availability, commercial confirmation and payment requirements.
Amendments may be possible before payment or processing begins, subject to stock and supplier availability. Once goods are committed, packed or dispatched, changes may not be possible.
Standard orders are processed on a proforma basis with full advance payment unless alternative terms have been agreed in writing by NEXA.
Not under standard proforma terms. Any staged-payment arrangement must be specifically agreed in writing before the order is accepted.
Processing begins after the applicable order confirmation and cleared payment requirements have been satisfied.
Where applicable, NEXA provides the appropriate commercial or VAT documentation for the completed transaction in accordance with the order and tax treatment.
NEXA supports commercial deliveries across the UK, subject to carrier coverage, product restrictions and the delivery method confirmed for the order.
Buyers must ensure that the delivery location can safely receive the booked vehicle and pallet format. Where tail-lift, forklift or other unloading requirements apply, these should be agreed before dispatch.
Quoted delivery windows are operational estimates unless NEXA explicitly confirms a guaranteed service in writing. Carrier disruption, access issues and other events outside NEXA control can affect delivery.
Redelivery, storage, waiting time or other carrier charges may apply where delivery fails because the receiving site is unavailable, inaccessible or cannot unload the shipment.
Yes. NEXA supports international B2B supply and can arrange or coordinate export shipments subject to destination, product category, documentation and logistics requirements.
Unless the quotation explicitly states otherwise, the buyer is responsible for destination import duties, taxes, local compliance and customs obligations.
Depending on shipment size, destination and product restrictions, NEXA can support suitable air, road or sea freight arrangements through logistics partners.
Commercial documents normally required for the shipment can be provided or coordinated where applicable. Destination-specific certificates or third-party documents depend on product, supplier and regulatory availability.
Only where the product, carrier, route and destination requirements permit it. Additional declarations, packaging, labels, documentation or freight charges may apply.
NEXA operates as a branded wholesale distributor and sources stock through commercial supply channels. Product availability and documentary support vary by supplier and brand.
Not necessarily. Wholesale stock is dynamic. Some products may be live stock, incoming stock, supplier-available stock or temporarily unavailable. Final availability is confirmed during order review.
Yes. Buyers can send the brand, product name, EAN or SKU and required quantity. The team can check current or sourcing availability.
Yes. Manufacturers periodically update labels, outer packaging, barcodes or promotional formats. Images are representative unless the specific pack version is confirmed in writing.
Yes. NEXA supplies verified marketplace businesses, but each buyer remains responsible for its own marketplace eligibility, listing approvals, brand restrictions and account compliance.
No. Marketplace approval decisions are controlled by the marketplace. An invoice alone does not guarantee ungating, category approval, authenticity acceptance or reinstatement.
No. Brand authorisation or distribution letters are only available where NEXA has the right and supporting relationship to issue or provide them.
Marketplace-specific preparation, labels, carton rules and forwarding requirements depend on the order and service agreed. Buyers should confirm their exact fulfilment requirements before the order is processed.
Claims should be raised within 48 hours of delivery unless the order terms state a different period. Clear photographs, delivery documents and item-level details may be required.
Wholesale goods are not supplied on a sale-or-return basis unless NEXA has explicitly agreed this in writing.
NEXA may request photographs of the goods, outer cartons, pallet condition, labels, quantities and the signed delivery paperwork so the claim can be assessed with the carrier or supplier.
Yes. Where practical, visible damage or shortage should be noted with the carrier at delivery and supported by photographs before goods are moved or unpacked further.
Yes. Appropriate NEXA commercial documentation is issued for accepted and completed wholesale transactions.
Available documents depend on the product, brand, supplier and regulatory context. NEXA can review requests for items such as specifications, safety information or other supporting documents where commercially available.
The buyer is responsible for confirming that products can be lawfully imported, marketed and sold in the destination market unless NEXA has specifically agreed to undertake a defined compliance responsibility in writing.
Where the information is available from live stock or the supplier, NEXA can review reasonable pre-order information requests. Not every attribute can be guaranteed before allocation.